General terms and conditions of the company trittau crafts

§1 validity towards entrepreneurs and definitions

(1) The following terms and conditions apply to all deliveries between us and a consumer
at the time the order is placed.

A consumer is any natural Person who concludes a legal transaction for purposes that are predominantly neither
their commercial nor their independent vocational activity may be attributed§ 13 BGB), can be (.

§2 conclusion of a contract, storage of the contract text

(1) Die folgenden Regelungen über den Vertragsabschluss gelten für Bestellungen über unseren Internetshop .

(2) In the case of conclusion of the contract the contract is concluded with the following:

Trittau crafts
Janko Mothes
Kirchenstr. 40
D-22946 Trittau


(3) The presentation of Goods in our Internet shop is not a legally binding contract offer on our part, but only a non-binding invitation to the consumer to order Goods.

By ordering the desired goods, the consumer makes a binding offer to conclude a purchase contract.

The acceptance of the offer made in writing or text form, or by Sending the ordered goods within the specified time period.
After expiry of this period, the offer shall be deemed rejected.

(4) upon receipt of an order in our online shop the following rules apply:
The consumer makes a binding contract offer by the in our online shop order procedure.

The order is carried out in the following steps:

1) selection of the desired product

2) Confirm the Order by Clicking on the Buttons ""

3) examination of the information in your shopping cart

4) click on the button "checkout"

5) registration in the Internet shop after registration and entry of applicant information (E-Mail address, and password).

6) re-examination or correction of the entered data.

7) Binding dispatch of the order by Clicking on the button "order now" or "buy"

The consumer can get before the mandatory sending the order by Pressing the in the use of his Internet Browser's "Back"button to check its information back to the website where the customer's details are recorded and correct input errors or by Closing the Internet browser to cancel the order.
We confirm the receipt of the order directly through an automatically generated E-Mail (confirmation of receipt). This is not an acceptance of the offer.
The acceptance of the offer shall be in writing, in text form or by Sending the ordered goods within the specified time period.

(5) storage of the contract text for orders via our Internet shop :

We save the contract text and send you the order data by E-Mail.

The terms and conditions you can consult at any time view.

Your past orders can be viewed in our customer area under the My account- > My orders.

§3 Prices, Shipping Costs, Payment, Due Date

(1) The indicated prices include the legal VAT and other price components. There are also possible shipping costs.

(2) The consumer has the option of paying by:

  • PayPal
  • Credit card
  • Payment in advance

(3) if the consumer Has elected to pay in advance, he undertakes to pay the purchase price immediately after the conclusion of the contract.

§4 delivery

(1) If we don't have this stated in the product description, all items offered by us within the indicated period of time shipment.
The delivery is done usually within 8 weeks.
The deadline for the delivery, in case of payment by advance payment the day after the payment order to the staff responsible for the Remittance Bank and all other forms of payment begins on the day after the conclusion of the contract.
If the deadline falls on a Saturday, Sunday or a public holiday at the place of delivery, the deadline ends on the next working day.

(2) The risk of accidental loss and accidental deterioration of the
sold item is also the dispatch of purchase with Delivery of the item to the buyer.

§5 retention of title

We reserve the right of ownership of the goods until full payment of the purchase price.


§6 right of withdrawal by the customer as a consumer:

The right of withdrawal for consumers

Consumers have a right of withdrawal according to the following conditions, where consumer is any natural Person who enters into a legal transaction for a purpose,
the predominantly neither their commercial nor their independent professional activity can be attributed to:


Cancellation policy

Right of withdrawal

You have the right to cancel within fourteen days without giving a reason this contract.

The revocation period is fourteen days from the day on which you or a third party named by you,
which is not the carrier, the Goods have taken possession or has.

In order to exercise your right of cancellation, you must inform us

Trittau crafts
Janko Mothes
Kirchenstr. 40
D-22946 Trittau
E-Mail [email protected]

by means of a clear Declaration (e.g. a letter sent by Post, Fax or E-Mail) of your decision
to withdraw from this contract, inform. You can use the attached sample revocation form, which however is not mandatory.

Consequences of revocation

If you revoke this contract, we have you all payments that we have received from you, including the
The cost of delivery (with the exception of additional costs, which arise from the fact that they are a type of delivery other than
the offered by us, cheapest standard delivery is selected), immediately and at the latest within fourteen days
from the day to repay, on which the notification of your revocation of this contract was received by us.
For this repayment, we will use the same means of payment as you used for the initial transaction,
unless you explicitly agreed otherwise; in no case will you be charged fees for this repayment.

We can refuse the repayment until we have received the Goods back again or until you have provided proof of
that you have sent back the Goods, whichever is the earlier point in time.

You have the Goods immediately and in any case at the latest within fourteen days from the day on which we
Withdrawal from this contract, inform, must be returned to us or to pass. The deadline is met
if you send the Goods before the expiry of the period of fourteen days.

You will bear the direct cost of returning the Goods.

Exclusion or extinction reasons

The right of withdrawal does not exist with contracts

– for the supply of Goods which are not prefabricated and for whose manufacturing an individual selection or determination by the consumer is important or clearly tailored to the personal needs of the consumer are


End of instructions on withdrawal



§7 cancellation form

Sample Revocation Form

(If you intend to revoke the contract, then please fill out this form and send it back to us.)

To :
Trittau crafts
Janko Mothes
Kirchenstr. 40
D-22946 Trittau
E-Mail [email protected]

Hereby revoke(s) I/we (*) from my/us (*) concluded contract for the purchase of the following Goods (*)/the provision of the following service (*)_____________________________________________________

Ordered on (*)/received on (*)


Name of the consumer(s)


Address of the consumer(s)


Signature of the consumer(s) (only for notification on paper)




(*) Delete as appropriate.

§8 warranty

The statutory warranty regulations shall apply.

§9 contract language

The contract language is exclusively German.


Section 10 customer service

Our customer service for questions and complaints is available on weekdays from 9:00 to 17:00

Phone: +49 172-5883130
Fax: +49 4154 5968273
E-Mail: [email protected]



State-of-the AGB Jun.2021

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