Cancellation policy

Right of withdrawal

You have the right to cancel within fourteen days without giving a reason this contract.

The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, the Goods have taken possession or has.

Um Ihr Widerrufsrecht auszuüben, müssen Sie uns (TrittauCrafts, Kirchenstr. 40, 22946 Trittau, Tel.: +491725883130, E-Mail: [email protected]) mittels einer eindeutigen Erklärung (z.B. ein mit der Post versandter Brief, Telefax oder E-Mail) über Ihren Entschluss, diesen Vertrag zu widerrufen, informieren. Sie können dafür das beigefügte Muster-Widerrufsformular verwenden, das jedoch nicht vorgeschrieben ist. Sie können das Muster-Widerrufsformular oder eine andere eindeutige Erklärung auch auf unserer Webseite elektronisch ausfüllen und übermitteln. Machen Sie von dieser Möglichkeit Gebrauch, so werden wir Ihnen unverzüglich (z. B. per E-Mail) eine Bestätigung über den Eingang eines solchen Widerrufs übermitteln.

To meet the cancellation deadline, it is sufficient that you send the notification about the exercise of the revocation right before the expiry of the revocation period.

Consequences of the revocation

If you revoke this contract, we have you all payments that we have received from you, including the costs (with the exception of additional costs, which arise from the fact that you have chosen another kind of delivery than the offered by us, cheapest standard delivery), immediately and at the latest within fourteen days from the day on which to repay, on which the notification of your revocation of this contract was received by us for delivery. For this repayment, we will use the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in no case will you be charged fees for this repayment. We can refuse the repayment until we have received the Goods back again or until you have provided proof that you have sent back the Goods, whichever is the earlier point in time.

You shall return the Goods immediately and in any case at the latest within fourteen days from the day on which you notify us of the cancellation of this contract to us or to pass. The deadline is met if you send back the Goods before the expiry of the period of fourteen days. You will bear the direct cost of returning the Goods in the amount of EUR 89. You have to pay for a possible loss in value of the Goods if this loss in value is attributable to establish the nature, characteristics and functioning of the Goods which is not necessary in dealing with them.

System Model Withdrawal Form

Sample Revocation Form

(If you intend to revoke the contract, then please fill out this form and send it back to us.)

– To
Trittau crafts
Kirchenstr. 40
22946 Trittau

E-Mail: [email protected]

– Hereby give notice(s) I/we (*) from my/us (*) concluded contract for the purchase of the following Goods (*)/ the provision of the following service (*)

– Ordered on (*)/received on (*)

– Name of the consumer(s)

– Address of the consumer(s)

– Signature of the consumer(s) (only for notification on paper)


(*) Delete as appropriate.